Terms & Conditions

Terms for all orders(USA, UK, Europe, South Korea)

A1 (acceptance of terms)
[A1.1] Orders are shipped at the buyer's own risk.  The Terms and Conditions of sale, including shipping and liability details, are accessible via links on all product pages and during checkout.
[A1.2] By ticking the box "I agree to the Terms and Conditions" when placing an order, you confirm that you have thoroughly read and understood these terms and accept legal responsibility for them. NO exceptions will be granted under any circumstances.                                                                                                                          [A1.3] When you accept these legally binding terms, you declare that you possess all necessary import permits as required by law. Orders are shipped under the assumption that the correct documentation and permits are in place and will be presented upon arrival. Our store is based in South Korea.

A2 (shipping methods)
[A2.1] Orders are shipped 2-3 days after purchase, with a cut-off time of 11:59pm (GMT+9). As this is a one-man hobby managed in my spare time, I regrettably am unable to ship orders at the same day. Thank you for your patience and understanding.
[A2.2] Shipping days may be adjusted due to postal strikes, public holidays, or extreme weather conditions.
[A2.3] ALL products are shipped using "Fedex International Priority" (with tracking), which aims to deliver in 2-3 days, depending on your location.

A3 (shipping protection)
[A3.1] If an order is lost or stolen, compensation will be issued as a refund equal to the value of the goods (excluding shipping costs).
[A3.2] Shipping costs are non-refundable, as we have no control over shipments once they are handed to the delivery partner.
[A3.3] Compensation will be voided if the recipient misses or refuses delivery.
[A3.4] In instances when the shipment is undeliverable by the courier due to error of the buyer (e.g. incorrect/missing parts of an address), the order will be non-refundable. Please ensure that the delivery address is double checked before purchase.

A4 (customs & import permits)
[A4.1] It is the buyer’s responsibility to check their country’s import regulations and ensure that the products purchased can be legally imported. Orders are processed under the assumption that the buyer has fulfilled this responsibility.
[A4.2] The buyer is responsible for ensuring that all necessary import permits are present upon arrival. Therefore, fraudulent orders where buyers have neglected to obtain the necessary import permits prior to purchase will hold the buyer liable for any issues related to the importation process. Any discrepancies or any attempts to falsify the possession of documents required is strictly prohibited.
[A4.3] In countries where import permits are required by customs laws, the buyer must present them in their name to comply with the regulations. By placing an order and confirming that you have read and understood the T&Cs, you agree that you acknowledge the requirement of import permits where necessary.
[A4.4] If an a package (or any part of its contents) is confiscated by customs due to missing or incorrect permits, we cannot be held liable for any losses, and no refunds will be issued.

A5 (arrival of stock)
[A5.1] Every care is taken to select healthy stock and pack shipments securely to ensure survival in transit.
[A5.2] If livestock arrives dead-on-arrival (DOA), we will provide refunds or replacements for international orders only if the buyer provides an unboxing unedited video of receiving a dead animal. Replacement orders would still require additional shipping fees.
[A5.3] We cannot held responsible for other issues that may arise during transit, including confiscation by customs due to the lack of a required permit or other issues related to the shipment such as delays or losses by the courier. This is due to the nature of international shipments and the risks associated, which are out of our control.